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Delivery and Returns


When will I receive my order?



Please allow up to 5 working days for your order to arrive once you receive a dispatch email. If your print hasn’t arrived during this time, please contact us.  

Please note, shipping may take longer to British isles and surroundings.  

Royal Mail Tracked 48

Royal Mail Tracked 48 is a tracked service allowing you to track your order. Whilst Royal Mail aims to deliver your order within 2 working days of purchase, it can in some instances take up to 4 days. Please allow plenty of time before ordering. 


Personalised Items: 

Due to our products being personalised, we cannot offer returns. Anything that’s made to your specific needs, is personalised or otherwise can’t be resold due to a bespoke element is not eligible for a refund.

Non-Personalised Items:

We hope you are delighted with your purchase, however if you need to return your order we will happily accept the return of items if they meet all of the following requirements.

Within 30 days of receipt, unused, non-personalised and with the original brand packaging.


Alfred and Bancroft

United Kingdom
We recommend you use a Signed For or Recorded Delivery service.

If you believe there is a fault with your item please email help@alfredandbancroft.com with your order number and a photo of the affected issue so we that can quickly resolve this for you.